Contact Us

Have a question about the site? Need help with your reservation? How does Kayak work? Our Frequently Asked Questions include answers to most user questions. Alternatively please send feedback to receive a response in under 24 hours.

Please note: Kayak does not sell airline tickets or hotel rooms – we help you find the best deals, like a search engine. If you have a question about your reservation then please contact the airline, hotel or agency directly.


For information on our affiliate program:
Visit: http://www.kayak.com/help/affiliate.html

If you are a hotel that wants to update an existing listing:
Visit: http://www.kayak.com/help/edit_hotel.html

If you are a hotel that wants to be listed on kayak:
Visit: http://www.kayak.com/help/add_hotel.html


For corporate enquiries only, please use the contact details below:

Airline, Cruise line, Rental Car company or OTA that wants to be listed on Kayak:
Tim Knowling,
Director of Business Development

Hotel chain or agency that wants to be listed on Kayak:
Gavin Delany,
Director of Business Development, Hotels & Lodging

For advertising enquiries:
Todd Skelton,
Advertising Sales
Tel +1 408 207 1903

For press enquiries:
Kellie Pelletier,
VP, Communications
Tel +1 203 899 3111

Edelman Public Relations kayak@edelman.com
US PR Agency
Tel +1 212 704-8258

For marketing enquiries:
Brian Harniman,
VP, Marketing
Tel +1 203 899 3107

If you prefer to contact us the old fashioned way:

Kayak.com
27 Ann Street, Suite 300
Norwalk, CT 06854 USA (map - hotels)
Tel +1 203 899-3100
Fax +1 203 899-3125

Kayak.com Technology Team
150 Baker Ave Extension, Suite 300
Concord, MA 01742 USA (map - hotels)

Note: Baker Ave Extension is not the same as Baker Avenue!
See detailed directions here.